Some Of Our Users Are Reporting Form Not Working

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    AdmissionsNCCC
    Asked on October 23, 2014 at 11:48 AM

    Hello Support:

     

    Prospective students are not able to open our tour link to sign up for campus tours on our website. On their end the message shows "this form is not available". We are able to access this form here on campus with no problem. Because this has happened six times since this Monday I am wondering if there is a possible server problem. The problem seems to happen when someons is off campus and not on our college network.

    Here is a direct link to the form: http://form.jotformpro.com/form/41245182301947

    It is linked off of our homepage: http://www.niagaracc.suny.edu/ The form is linked off of our button that is circled in red in the screenshot attached.

    Please advise as soon as possible.

     

    Best Regards,

    Corey Wright

  • Profile Image
    Shadae
    Answered on October 23, 2014 at 02:05 PM

    Hi AdmissionsNCCC,

    I was not able to get the error that your form was unavailable when accessing the direct link or when navigating away from your website.

    Can you please clear your form cache, that should resolve the issue that you are experiencing.

    I hope this helps, please inform us if you need additional assistance.