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    Calculations not working in IE on JS Embedded forms

    Asked by OpWarm on October 23, 2014 at 12:08 PM

    Continuing to have problems with IE.  Calculations not always working on this form http://form.jotform.us/form/41594433489162?, espeically when emedded on our website http://www.operationwarm.org/page/content/dmp-request-form/

     

    The form also calculated a "pick up discount" for an order that was not to be picked up...but conditional coding is correct.  Seems if someone using IE clicks on "Pick Up" option, then switches back to "ship", the conditions for "Pick Up" persist, including  hiding the ship to information.

    Page URL:
    http://www.operationwarm.org/page/content/dmp-request-form/

    calculations calculations issue
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    JotForm Support

    Answered by Mike_T on October 23, 2014 at 03:10 PM

    Thank you for contacting us.

    I was able to reproduce the issue with the calculations in Internet Explorer when the form is embedded with a javascript Embed code. There is an error, so now it has been escalated to our Development Team.

    We will let you know once it is fixed. In the meantime, you can use an iFrame version of the form on your web page. It should work in Internet Explorer.

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    Answered by OpWarm on October 23, 2014 at 03:31 PM
    It is embedded with an iFrame.
    Rich Lalley
    Operation Warm | more than a coat
    610-388-2500 ext. 109
    224-305-3684 (mobile)
    ...
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    JotForm Support

    Answered by Mike_T on October 23, 2014 at 04:45 PM

    I see the standard Embed version on your content/dmp-request-form/ page.

    Thank you.

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    Answered by OpWarm on October 24, 2014 at 08:57 AM

    Thank you.  But now the calculations are not working in IE.  I hate IE and never use it, but unfortunately, some people only use it.

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    Answered by Ben on October 24, 2014 at 01:07 PM

    Hi Rich,

    I took a look at your website and I see that you are still embedding the jotform using our standard, js embed code.

    <script src="//form.jotform.us/jsform/41594433489162" type="text/javascript">

    While it will create an iframe such as this one:

    <iframe id="41594433489162" frameborder="0" scrolling="no" style="width: 100%; border: medium none; height: 2778px;" name="41594433489162" allowtransparency="true" src="" onload="window.parent.scrollTo(0,0)">

    ..this will not be the same as if you are embedding the jotform using iframe embed code straight away.

    The reason is that some conflicting code on your pages can mess up the loading the jotform and its creation at some point (which could be different each time) making your jotform not work.

    Please use the iFrame embed code such as this one and test it out in your IE

    <iframe id="jotform" frameborder="0" scrolling="no" style="width: 100%; border: medium none; height: 2778px;" name="41594433489162" allowtransparency="true" src="//form.jotform.us/form/41594433489162">

    Do let us know how it goes.

    Best Regards,
    Ben

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    Answered by OpWarm on October 24, 2014 at 01:11 PM
    I will re-embed, but I did use your iFrame code.
    Rich Lalley
    Operation Warm | more than a coat
    610-388-2500 ext. 109
    224-305-3684 (mobile)
    ...
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    Answered by OpWarm on October 24, 2014 at 01:21 PM
    Great! This code works like a charm!
    Rich Lalley
    Operation Warm | more than a coat
    610-388-2500 ext. 109
    224-305-3684 (mobile)
    ...
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    Answered by Ben on October 24, 2014 at 02:27 PM

    Hi Rich,

    You see that there is a difference ;)

    Jokes a side, I am glad that it worked for you. Also  we like when you update us if it is working or not and please continue to do so and we will be happy to help you in resolving the issue that might be bothering you.

    Best Regards,
    Ben