What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving notification of form submissions.

    Asked by zooreturns on October 23, 2014 at 12:11 PM

    Clients are advising that they are completing form submissions, but I am not receiving email notifications. When I logged in today, I can see the submissions.

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    Answered by Shadae on October 23, 2014 at 03:14 PM

    Hi zooreturns,

    I do apologize that you have not been getting all of your form submissions.

    I reviewed your terms and conditions form and I am seeing where your email notification is not set-up completely. There is not sender name placed on the notifications. This will prevent your form submissions from reaching to you.

    Please make that change to your forms email notification. You should start receiving your submission notifications once that is done.

    I hope this helps! Please inform us if you need further assistance.