How does the PayPal Amount in the payment integration work when submitted?

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    Asked on October 23, 2014 at 06:26 PM

    I have another question about how it goes off to paypal as one amount.  I'm checking with my client to see if that will work for them. 

    As it's one amount that is billed out the client will get an email from paypal saying they got an order for $xxx.xx.  Does the client get a record of the Jotform form where the person filled in the form with 2 tickets and a donation of $xxx.xx and their contact details. I just what I'm asking is does the submit button do two jobs?  Sends order to paypal and sends info to client that was collected in jotform?  Essentially the client needs to know what allocation of  funds is a donation and what is a ticket cost.

    Just curious.  I'm guessing that would be a matter of adding in an email alert but I'm not 100% sure.

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    Answered on October 23, 2014 at 06:32 PM

    With Paypal as the payment gateway the calculated total is the whole amount which is pushed into paypal for payment processing. Once the transaction is finalized it then triggers your ipn to respond immediately back to you with a payment notification.

    All of this is also kept in sync with your email notifications on your jotform account and can additionally be viewed within your submissions. You can even go so far as to strip your payment information into separate pieces in your alerts.

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    Answered on November 05, 2014 at 03:19 PM

    Hi there

    Is that done automatically or do I need to fill in any information in the properties area of any of the form fields?




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    Answered on November 05, 2014 at 04:06 PM

    Hi Tanya,

    This is something that you need to configure in your notifier.
    If you want to strip the payments to provide detailed information to your client when they receive the notification for a submission, you need to add the corresponding tags to your notifier as mentioned on the guide provided by Kade

    If you have any questions, please let us know.

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    Answered on November 10, 2014 at 06:33 PM

    Thanks for the details. Because my client's paypal account is linked to a variety of web sites for their organization I'm not comfortable setting up an IPN. 

    Question 1 -

    What I woudl like to do is get the transaction ID from the paypal transaction emailed to my client when an order comes in.  Then they can review the notification that came to them, see the transaction ID and then check in paypal for the particular order easily.

    Do I need IPN on then?

    Question 2 -

    I have setup a notification and it will send along all the details I'm collecting in the form.  What I'm not sure about is if the field tag that I should be appending "transactionid" to.

    I'm using a "Sell products" paypal feature in my Jotform.  It has the total displayed and the user can select the quanity.

    The form label in my notifier is {selectTicket}.  I'm just wondering if this will display the number of tickets that the person ordered. 

    Do I add another line in the notifier that is {selectTicket:transactionid} to tell me what the Paypal id was for that transaction.  Is that how it will work?


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    Answered on November 10, 2014 at 07:45 PM


    In order to address properly your questions, I've moved them to separate threads.
    You can find them on the links below:

    Question 1:
    Question 2:

    Best Regards.