The jotform disappears every time I go back to the website page

  • emlogodesign
    Asked on October 23, 2014 at 10:22 PM
    however now every time I submit
    the form and go back to the page where the form is, it disappears. BOTH on
    mac and pc (as the first guy told me it was a mac issue) well that is not
    true.
  • Jan
    Replied on October 24, 2014 at 3:15 AM

    Hi,

    Sorry for the inconvenience. I was able to replicate your issue. When I submit the form, it will go to the custom URL: ( http://www.emdesignia.com/#!5-cost-saving-ideas/c1ofk ) When you hit back button it will go to the main page, but the form will disappear. I can see that you already embedded your form using Iframe method when you followed the guide on How to Add Form on Wix Site.

    If you want, you can just create a different Thank You page like the Thank you message (you can edit or add links) instead of that Custom URL.

     

    You can try re-embedding the form using this iframe set.

    <iframe id="JotFormIFrame" allowtransparency="true" src="//form.jotform.us/form/42689231036152" frameborder="0" style="width: 100%; height: 390px; border: none;" scrolling="no"></iframe>

    ***I removed the onDISABLEDload="window.parent.scrollTo(0,0)" 

     

    Let us know if the issue is still the same. Thank you.

  • emlogodesign
    Replied on October 25, 2014 at 9:11 PM
    That did not help. And the point of the form is to take them to the thank
    you page so no, I can't just change it.
    --
    *Emily Kucera*
    *Graphic Designer*
    563.581.0019
    emdesignia@gmail.com
    emdesignia.com
    Share your positive experience by writing a review!

    ...
  • emlogodesign
    Replied on October 25, 2014 at 9:11 PM
    Oh also, now the autoresponder doesn't work either. I'm beyond frustrated
    with this.
    --
    *Emily Kucera*
    *Graphic Designer*
    563.581.0019
    emdesignia@gmail.com
    emdesignia.com
    Share your positive experience by writing a review!


    ...
  • raul
    Replied on October 25, 2014 at 10:20 PM

    Hello,

    I'm sorry that you're having all this issues with your form.
    Upon checking your site, I noticed that the JotForm iframe is being embedded twice on your page.

    The jotform disappears every time I go back to the website page Image 1 Screenshot 30

    The jotform disappears every time I go back to the website page Image 2 Screenshot 41

    Please try to remove the first iframe (IFrame_i1pr6vkk) and leave only the second one.
    Also, please try to use the code suggested by Jan for the second iframe.

    Also note that I've moved your autoresponder issue report to a different thread as it's not related to the topic of this one. You can find this new thread here: https://www.jotform.com/answers/449288 

    Please let us know if this issue persists.

    Thanks.