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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I've set up an auto-response email, but it does not seem to work

    Asked by kathyhon13 on October 24, 2014 at 03:20 AM

    In on of the pages, there are two fields to write an email address. I've set the "Auto-response" email to be the "Email (School)" one, but it does not work. 

    I've set up an auto-response email in another form and that has worked, so I'm a little confused with how to fix this. Thanks!

    auto-response email another form
  • Profile Image
    JotForm Support

    Answered by jonathan on October 24, 2014 at 06:35 AM

    Hi,

    I made a test submission using your jotform http://www.jotform.me/form/42938902921460

    I was able to received the Autoresponder email just fine on the email address I provided.

     

     

    Please take note that you did NOT set the Email fields as *Required fields. So, it is possible the form respondent will not fill-in the email address and leave them blank and submit the form.

    If there is no email address the autoresponder email will not be able to reach the target recipient.

    I suggest you make the Email field mandatory to force the form respondent to provide email address.

    You can also now review all the sent emails of your forms using the Email History logs.

    User guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    Hope this help. Please inform us if you need further assistance.

    Thanks.

     

  • Profile Image

    Answered by kathyhon13 on October 25, 2014 at 10:51 AM
    Thank you for the quick reply! I just realized that the email was sent to
    "Spam" in my email when I tested the form. Is there a way in Jotform to
    prevent the content from being tracked as "Spam"?
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on October 25, 2014 at 06:50 PM

    Hi,

    I suggest you take a review on the user guides here

    https://www.jotform.com/help/chapter-12-Email+Problems

     

    In addition to this, you may white-list our domain names if the issue persists. (We use Amazon SES method for "noreply@jotform.com" sender.)
     
    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com

     

    Please inform us if you need further assistance.

    Thanks.

  • Profile Image

    Answered by kathyhon13 on October 26, 2014 at 10:21 PM
    Thank you for your help! I realized that it was actually a matter of the
    content of the message that tracked it to be Spam.
    But, i've a separate question now regarding the* "Progress Bar"*. It seems
    to always show 2 extra fields are not filled, when I've checked many times
    and every field has been filled. i.e. an applicant wouldn't get to fill out
    the form to 100% and that may be confusing. Please help.
    Thank you!
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on October 27, 2014 at 06:16 AM

    We will respond to your new question on another thread here http://www.jotform.com/answers/449595

    Thanks.