What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgraded from free to premium...

    Asked by DNSO on September 19, 2011 at 07:09 PM

    Premium account upgrade counted the 100 free forms against the 1000 mo. total. Why?

    Page URL:

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    JotForm Support

    Answered by liyam on September 19, 2011 at 07:14 PM

    Hello DNSO,

    Please logout and then login to you account again to refresh your browser's cache.




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    Answered by DNSO on September 22, 2011 at 12:55 PM

    Hi Liyam,


    Tried what you suggested and doesn't reset. At this time I have received 27 of 1000 but account showing 127 of 1000.



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    JotForm Support

    Answered by liyam on September 22, 2011 at 01:02 PM

    Hello DNSO,

    Sorry for this confusion.  If you're referring to the 100 submissions before you have upgraded.  This will not start back to zero after the upgrade.  The number of submissions within the month will continue and not start from zero until the next month where the counter is scheduled to reset.

    I hope this sheds some light to your concerns.

    Please do let us know if you need further clarification regarding this matter.



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    Answered by DNSO on September 22, 2011 at 10:34 PM

    OK, thanks. I'll see how it plays out at the beginning of the month.

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    Answered by brx250 on September 22, 2011 at 11:44 PM

    Hi there,

    You are always welcome!

    If you do need further clarifications regarding JotForm, please don't hesitate to inform us. Our team will be more than happy to help you with anything.


    Albert     Jot Form  Support