PayPal Payment integration: Problem : non-selected item is added in the final PayPal payment cart

  • Profile Image
    Asked on October 24, 2014 at 12:03 PM


    A non-selected item is automatically added in the final PayPal payment cart.

    Plus, the description of this non-selected item is not the right one, but the following item's one.

    See the 2 screenshots attached.

    Please, could you check it.

    The web page that has this form is secured, so you can check the form through our JotForm account.

    Clients are waiting to pay.

    Thank you.



  • Profile Image
    Answered on October 24, 2014 at 01:55 PM


    I was able to reproduce the issue that you're describing, selecting the same options of your screenshot.

    Please allow me some time to make tests on my side and I will get back with you.

    Best Regards.

  • Profile Image
    Answered on October 24, 2014 at 09:25 PM


    I'm escalating this issue to our next support level since I wasn't able to find a fix for it.
    When they have a response, they'll be updating this thread.

    Please let us know if we can be of further assistance.


  • Profile Image
    Answered on October 27, 2014 at 06:58 AM


    Is this the form you were having problems with? On my end, I am no longer able to recreate the problem reported.

    Can you please confirm if the issue still persists or not?