What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal Payment integration: Problem : non-selected item is added in the final PayPal payment cart

    Asked by ibcbusinesscenter on October 24, 2014 at 12:03 PM

    Hi,

    A non-selected item is automatically added in the final PayPal payment cart.

    Plus, the description of this non-selected item is not the right one, but the following item's one.

    See the 2 screenshots attached.

    Please, could you check it.

    The web page that has this form is secured, so you can check the form through our JotForm account.

    Clients are waiting to pay.

    Thank you.

    Regards

     

    Screenshot
    problem selected JotForm check screenshots
  • Profile Image

    Answered by raul on October 24, 2014 at 01:55 PM

    Hello,

    I was able to reproduce the issue that you're describing, selecting the same options of your screenshot.


    Please allow me some time to make tests on my side and I will get back with you.

    Best Regards.

  • Profile Image

    Answered by raul on October 24, 2014 at 09:25 PM

    Hello,

    I'm escalating this issue to our next support level since I wasn't able to find a fix for it.
    When they have a response, they'll be updating this thread.

    Please let us know if we can be of further assistance.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on October 27, 2014 at 06:58 AM

    @ibcbusinesscenter

    Is this the form you were having problems with? On my end, I am no longer able to recreate the problem reported.

    Can you please confirm if the issue still persists or not?

    Thanks!