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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Spreadsheet Integration returns invalid link due to missing form id

    Asked by Dick Halverson on October 24, 2014 at 01:08 PM

    When trying to integrate The Mortgage Prequalification form  with a Google spreadsheet.  The connection is "successful" but the link to Google is shown as follows (this is a direct quote):

     Your spreadsheet can be found here:

    https://docs.google.com/spreadsheet/ccc?key=An Error occuredForm not found: Form Id is missing or irregular

    Have been successful on another form. 

    I tried cloning the mortgage qualification form but still not successful.

    I have also tried to disconnect and reconnect several times.

    style another form integrate disconnect
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    JotForm Support

    Answered by KadeJM on October 24, 2014 at 03:26 PM

    I see you are basically having a problem with linking your jotform to google spreadsheets.

    I tested this with your jotform and found that I'm able to replicate the same issue. I've also attempted this via an entirely new form and can see that the spreadsheet integration is definitely broken.

    We do apologize about the inconvenience and thank you for reporting it to us. I've sent a bug report about the problem to our developers to get it fixed as soon as possible. 

    Your JotForm:

     

    New JotForm:

     

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    JotForm Support

    Answered by alp_deniz on October 27, 2014 at 02:00 PM

    Hello,

    I have checked the issue but was not able to replicate it. Could you please confirm that it is working?

    Kind regards

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    Answered by dhalverson on October 27, 2014 at 02:11 PM
    Just tried it on both the original and clone mortgage qualifying form. Here is the message:
    Integration Ready!
    Your spreadsheet will now automatically receive all submissions to your form.
    Your spreadsheet can be found here:
    https://docs.google.com/spreadsheet/ccc?key=An Error occuredForm not found: Form Id is missing or irregular


    ...
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    JotForm Support

    Answered by alp_deniz on October 27, 2014 at 02:18 PM

    Hello,

    I see. Which domain are you using? (e.g. jotform.com, jotform.us ..) Could you please switch to another JotForm domain?

    I will be further investigating the issue.

    Thank you

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    Answered by dhalverson on October 27, 2014 at 02:31 PM
    Using JotForm.com. I switch to jotform.us – had the same result

    ...
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    Answered by Ben on October 27, 2014 at 04:41 PM

    Hi,

    OK, thank you for updating us, our developers will take this into account and contact you through this thread.

    Does it help after you clear your jotform cache?

    Best Regards,
    Ben

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    Answered by dhalverson on October 27, 2014 at 04:51 PM
    Thank you. The link provided to “clear your jotform cache” does not function – This page can’t be displayed.


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    Answered by dhalverson on November 01, 2014 at 09:21 PM
    The issue is still not resolved. Please advise on progress of resolving the integration problem.

    ...
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    Answered by raul on November 01, 2014 at 11:40 PM

    Hello,

    Please accept our apologies for the delay in providing a response.
    Our developers are still investigating this issue.

    As soon as they have a solution, this thread will be updated.

    Thank your for your patience.

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    JotForm Support

    Answered by alp_deniz on January 06, 2015 at 07:39 PM

    Hello,

    Please accept my apologies for my late reply. Unfortunately I was not able to replicate the issue or gain an understanding over it. However, we can check it step by step with your help, so let me begin with some questions:

    - Do you use internet explorer?

    - Are cookies enabled in your browser?

    Happy new year!

    All the best

    Alp

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    Answered by dhalverson on January 20, 2015 at 10:48 AM
    I use IE browser and cookies are enabled.

    ...
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    JotForm Support

    Answered by KadeJM on January 20, 2015 at 12:53 PM

    Sorry to see that this is still a problem on your end. 

    I do recall this being an issue awhile back but unfortunately it appears that this has since been resolved on my end as well since I am no longer able to replicate the original issue.

    What version of IE are you using? 

    Is this still happening with this jotform of yours - http://www.jotform.ca/form/42065832470250 ?

    I checked this in both the latest versions of Chrome, FF, and IE on my end.

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    JotForm Support

    Answered by alp_deniz on May 20, 2015 at 05:00 PM

    Hello,

    I am closing the ticket as this was already fixed. We are no way able to replicate this issue anymore.

    Please let us know if you still have the issue.

    Best