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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to change notification email address

    Asked by dfc123 on October 24, 2014 at 04:26 PM

    i want to change the notification email address.

    i enter the new address and save but it still sends to the old address.

    what am i doing wrong?

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    JotForm Support

    Answered by jonathan on October 24, 2014 at 06:07 PM


    Please review this user guide https://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    The Notification email is being sent to the email address in the Recipient E-mail address box. So, this is what you need to change target email address to sent the message.


    Inform us if you need more assistance.


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    Answered by dfc123 on October 24, 2014 at 06:31 PM
    thanks, eventually i figured out that you always send a test email to my
    no matter what i enter in that field.
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    JotForm Support

    Answered by jonathan on October 24, 2014 at 06:54 PM


    Yes, the TEST email button in the Notifier will only always send the test message to your account email.

    So, to have an actual submission email sent, the form needs to be submitted in actual. The submission email will then use the Recipient Email address to send the email notice.

    In case you are not aware, you can also check all your email logs using your account. You can see this in the Email History logs in your account.

    User guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History