What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form isn't working for apple products (i phone, mac computers etc.)

    Asked by officebuddy on October 24, 2014 at 05:18 PM

    Hello,

     

    I have a form that I have my potential customers use and it isn't working properly on i phones & mac computers :(

     

    Any ideas on what I can do to solve this issue?  

     

    Thank you!

     

    http://www.officebuddyjanitorial.com/home-buddy/

     

    http://www.officebuddyjanitorial.com/office-buddy/

     

    Page URL:
    http://www.officebuddyjanitorial.com/home-buddy/

    compatibility issues
  • Profile Image
    JotForm Support

    Answered by Mike_T on October 24, 2014 at 06:49 PM

    Thank you for contacting us.

    The forms are supposed to be compatible with apple products too. When I check the form using Safari through browserstack.com it appears to be fine.

    To improve the mobile form layout please add a Mobile Responsive widget to the form.

    Also, please consider changing the form iFrame scrolling from 'no' to 'yes' to avoid any possible height issues.

    Please give it a try and let us know if you need any further assistance on this.

  • Profile Image

    Answered by officebuddy on October 27, 2014 at 05:52 PM

    Thank you so much!  I did the mobile responsive widget, but didn't know how to do the "yes" for the iframe.  Could you please check it to make sure it works on ios phones now?  If it doesn't, would you please walk me through how to get the iframe changed.  Thank you!!! :)

  • Profile Image
    JotForm Support

    Answered by Mike_T on October 27, 2014 at 06:40 PM

    You are welcome.

    You can basically change the iFrames' scrolling to 'yes' on your website editor. When you copy the standard iFrame code from JotForm it comes with the scrolling set to 'no', but you can change it to 'yes' when you add that code to your website. The process depends on the website editor / web design software you use.

    Please note that most of the widgets are not considered as the native fields, they are loaded from external widgets domain and might be not optimized for the mobile devices.

    For example, the Cleaning Frequency field (Button Checkboxes widget) width seems to be too wide on the mobile screen.

    Also, a 320px width for a Checklist widget might look better on the mobile screen.

    Thank you.