What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there live chat or telephone number for support when I have a paid membership with jotform?

    Asked by matthew on October 24, 2014 at 05:38 PM
    Also is there live chat or telephone number for support when I have a paid membership with jotform?
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    JotForm Support

    Answered by jonathan on October 24, 2014 at 06:43 PM

    Hi Matthew,

    We do have chat support also when we are not too crowded in the support forum. Chat support usually starts at 8am EST when we are able to conveniently.

    But we do not have over the phone support.

    The support is actually available to all, but of course paid subscribers do have priority for us.

    Please tell us how we can be of assistance to you at this time.

    You can always post your question and we will attend to them as soon as we can. 

    Use this link http://www.jotform.com/contact/

     

    Thanks.

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    Answered by matthew on October 24, 2014 at 07:01 PM
    Hi Jonathan
    Where is the link on your website for the live chat?
    Thanks
    Matthew
    Sent from Samsung Mobile
    ...
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    JotForm Support

    Answered by jonathan on October 24, 2014 at 07:04 PM

    Hi Matthew,

    Chat support is not ON at this time..so you could not see it.

    You will know when it is available because you will see the chat pop-up dialog on the website.

    It usually pop-up on the right lower portion of your browser when you are on here on JotForm website.

    Thanks.

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    Answered by EmpregabilidadeUnP on June 30, 2015 at 08:28 AM

    Hello, I want to upgrade, but I have some doubts, could you get in contact with me or provide a phone number, live chat, etc?