What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why i cannot see my customers form submission anymore? help.

    Asked by youngkhalifah on September 20, 2011 at 12:59 AM
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    Answered by brx250 on September 20, 2011 at 03:40 AM

    Hi youngkhalifah,

    First of all, we do apologize for any inconvenience this has caused you.

    We had to change the DNS IP addresses because of DDoS attacks. The old IP address is probably cached on your end. Until your DNS cache is cleared, you can use www.jotform.net to access your account and to link your forms. You can also use https://secure.jotform.com for HTTPS/SSL connections.

    If you have further issues and concerns, please feel free to contact us again. Thank you for using JotForm.

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    Albert  JotForm Support