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  • Profile Image

    New Form Designer: issues with jotform layout

    Asked by lathemtown on October 24, 2014 at 08:51 PM

    Hi, 

    The new form builder is not working for me. Most of the time it will not make the changes. If it makes the changes, it will look great. Then when I preview it in the old builder or I embed it, the form will be changed. It's usually stretched out. Even if I do not make changes to the design of my form. If I open it in the new builder, the shape of my form will be changed. 

    I am using Chrome. I have cleared my cache.

    Thanks,

     

    Page URL:
    https://secure.jotform.us/form/42967821128158

    Form Builder builder cache preview Form Designer
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    Answered by Ben on October 25, 2014 at 04:13 AM

    Hi,

    I will notify our developers of this since they will be interested in hearing more from you, but would like to ask you for few more details.

    Most of the time it will not make the changes. If it makes the changes, it will look great.

    Based on this, I understand that sometimes the changes are made and saved and sometimes they are not. Can you please tell us if you are able to set different options in the Form Designer, but after saving changes and going back to JotForm Builder these changes are not shown, or if you are not able to set the changes in the Form Designer at all?

    Then when I preview it in the old builder or I embed it, the form will be changed. It's usually stretched out.

    I presume that here you mean very wide? Have you maybe used the option in Form Designer to make the jotform responsive after which this happened? Or do you maybe mean the space above the jotform and bellow it?

    When I take a look to it, it seems to look OK, so I wanted to confirm the exact issue.

    Even if I do not make changes to the design of my form. If I open it in the new builder, the shape of my form will be changed.

    OK, I understand and yes, every time you open the new Form Designer some styles will get appended to your original ones, but they should not impact your jotform at least not at a great level.

    Do let us know the Chrome version and if you have tried using some other browser as well, like FireFox?

    Best Regards,
    Ben