What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Does a form with paypal integration submit information even if paypal fails

    Asked by passthepoker on October 25, 2014 at 04:24 PM

    I thought my email setup wasn't working because what I did was:

     

    - Setup a form with different fields

    - Added a paypal payment (kept the default submissions)

     

    I was getting nothing, and then I actually followed threw with a test payment and i got the form.

     

    Is this how things work by default on forms with paypal?

     

    If it is, then I wanted to know if there is a way to make sure i get emails even if the user does not complete the payment?

     

    Thanks

    information Emails Submissions different paypal email incomplete payment
  • Profile Image
    JotForm Support

    Answered by jonathan on October 25, 2014 at 08:39 PM

    Hi,

    You can setup the submission emails to still be sent even if the paypal payment was NOT completed in your payment form.

    Please review this user guide

    https://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail

     

    and check this also

    https://www.jotform.com/help/135-How-to-View-Incomplete-Payments

     

    Please inform us if you need further assistance.

    Thanks.

     

  • Profile Image

    Answered by passthepoker on October 26, 2014 at 04:07 PM

    Great. Thanks for the info

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    JotForm Support

    Answered by ashwin_d on October 27, 2014 at 04:20 AM

    Hello passthepoker,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!