Does a form with paypal integration submit information even if paypal fails

  • Profile Image
    passthepoker
    Asked on October 25, 2014 at 04:24 PM

    I thought my email setup wasn't working because what I did was:

     

    - Setup a form with different fields

    - Added a paypal payment (kept the default submissions)

     

    I was getting nothing, and then I actually followed threw with a test payment and i got the form.

     

    Is this how things work by default on forms with paypal?

     

    If it is, then I wanted to know if there is a way to make sure i get emails even if the user does not complete the payment?

     

    Thanks

  • Profile Image
    jonathan
    Answered on October 25, 2014 at 08:39 PM

    Hi,

    You can setup the submission emails to still be sent even if the paypal payment was NOT completed in your payment form.

    Please review this user guide

    https://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail

     

    and check this also

    https://www.jotform.com/help/135-How-to-View-Incomplete-Payments

     

    Please inform us if you need further assistance.

    Thanks.

     

  • Profile Image
    passthepoker
    Answered on October 26, 2014 at 04:07 PM

    Great. Thanks for the info

  • Profile Image
    ashwin_d
    Answered on October 27, 2014 at 04:20 AM

    Hello passthepoker,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!