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  • Profile Image

    Save Forms to Continue Later not working

    Asked by jessica.meyer on October 25, 2014 at 10:05 PM

    Okay I have the 2 different forms.

    http://form.jotform.us/form/42556154917157

    http://form.jotform.us/form/42548399847171

    But for some reason, when previous applicants add ?session= and their email to the end of the form it doesn't pull from their previous forms.

    When I tested it before, it worked fine but now it is not working. What did I do wrong?



    This is a re-post of a comment on How to Save Forms and Continue Later

    JotForm session different continue later save session
  • Profile Image
    JotForm Support

    Answered by jonathan on October 25, 2014 at 10:25 PM

    Hi,

    Perhaps there is a misunderstanding on how this works.

    I just made a test using your jotform http://www.jotform.us/form/42556154917157

    and the 2nd jotform session work fine as I was able to go back to the 2nd form every time with the saved session data still intact

     

     

    http://form.jotform.us/form/42548399847171?session=jon2jotform@gmail.com

     

    Please take note that the session saved is only for the 2nd form...

    I think you are hinting that the data from the 1st form should be transferred on the 2nd form?

    You still need to fill-in the Full Name and E-mail data in the 2nd form -- it will not be pulled from the first form.

     

    Hope this help. Please inform us if issue remains.

    Thanks.

     

  • Profile Image

    Answered by jessica.meyer on October 27, 2014 at 06:17 PM

    I don't care about the saved info in the first form.

    I have applicants who applied back in Sept and are trying to make changes.

    For example Josh Burlile applied and was trying make changes and when he goes back to the link

    http://form.jotform.us/form/42548399847171?session=josh.burlile@gmail.com and it doesn't have the previous entries saved.

    What would cause that?

    When he used it back in Sept the link worked fine. But now it doesn't work.

    Thanks!

  • Profile Image
    JotForm Support

    Answered by jonathan on October 27, 2014 at 06:31 PM

    Hi,

    Thank you for providing us with more details.

    Can you please try the session link http://form.jotform.us/form/42548399847171?session=josh.burlile@gmail.com on your end.

    It was working on my end 

     

    Using my provided link, check if the initial session data I made is still available on your end using the URL.

    I will wait for your updated response.

    Thanks.

     

  • Profile Image

    Answered by jessica.meyer on October 29, 2014 at 09:40 AM

    I just tried the link you provided and it does show the jot form data filled in.

    But it is the information that you put in to test the form NOT Josh's info.

    What am I doing wrong that it defaulted to your information verses the user info based on the email address?

  • Profile Image
    JotForm Support

    Answered by Charlie on October 29, 2014 at 11:58 AM

    Hi,

    I'm not sure if I understood you correctly. But from what I understand, you want your users who filled out the form, let's say user Josh, who made a submission last September would be able to edit their submitted forms? Is that correct?

    If I'm not mistaken, the session setting for saving forms to continue later, works by having two forms, form1 is for getting a unique session ID and form2 would be the main form to where you want the session ID to continue. This is a method to help forms with multiple pages to continue when forms are accidentally closed.

    What I believe you are looking for is this tutorial: http://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date 

    But this works by providing an Edit_Link in the Email Alerts, so how do we let users who made an earlier submission have the capability to update their submission now?

    You can use this kind of formatting in a link instead:

    http://submit.jotformpro.com/form.php?formID=43007478535962&sid=290393215071112058&mode=edit

    Blue highlight: I made a sample submission in my form, it includes the Edit_Link field in the email content, I checked the link and that's how it is formatted. Please check yours.

    Green highlight: This is the Form ID to where the user filled out his/her form

    Pink highlight: This is the Submission ID, you can find it in the Submissions setting under "My Forms"->Choose form->Click the Submissions button

     

    I'll then provide the link to the user for him/her to have the ability to edit his/her form, even though they didn't receive an Email alert with an Edit_Link field. 

    I hope this helps. Let us know if this works.

    Thank you.

  • Profile Image

    Answered by jessica.meyer on November 02, 2014 at 01:56 PM

    This worked!

    Thank you sooo much.

    I love jot form soo much compared to some of the other forms out there and this just made it even better.

  • Profile Image
    JotForm Support

    Answered by Charlie on November 04, 2014 at 09:08 AM

    You are most welcome. We're glad that we can help.

    Thank you for your ongoing support and appreciation to JotForm, we will make sure that we will continue improving its features and user experience.

    If you need further assistance or have any concerns, feel free to open a new thread here in the forum.

    Best Regards.