Why don't I get Jotform responses saved in Dropbox?

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    StefaniaPassera
    Asked on October 26, 2014 at 04:19 PM

    Hi,

     

    I linked Jotform to Dropbox, I authenticated it and in the integration wizard window it says in green "connected" next to Dropbox.

    But still I have not received any file in dropbox...

  • Profile Image
    ashwin_d
    Answered on October 27, 2014 at 04:44 AM

    Hello StefaniaPassera,

    I did check your form and it seems to be connected with your dropbox account. It should be sending the submissions to your integrated dropbox folder.

    I also cloned your form and integrated it with my dropbox account. I send test submission and it did send the submission PDF and file uploads to my dropbox account.

    I would suggest you to re-integrate your form with dropbox and then send a test submissions to see if it works.

    Do get back to us if the issue persists.

    Thank you!