Form is held in a frame, but thank you page displays in whole browser window

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    Asked on September 20, 2011 at 06:32 AM



    I'm building a site where my JotForm form is going to be held in a frame on the left hand side, with another frame on the right.

    The idea is that the user can browse through the site as much as they like using the right hand frame, and can fill details in to the form at any stage (and if they've started filling the form in at the beginning, the browsing in the right hand frame doesn't touch what they've already put in the form).

    I don't need a Thank You Page, so I've put the URL of the form itself in as a customer URL for the Thank you, thinking that when someone submits the form it will just reload a blank form in the left hand frame.  I tried using a attribute in the custom URL but that didn't help.


    However, when I do this the form reloads and fills the whole browser screen, losing the frames in the process.

    Any ideas?





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    Answered on September 20, 2011 at 07:23 AM

    I don't think it is a good idea to show an empty form when you submit the form. The user will think the submission did not work. They will try to submit it again and they will get very frustrated. I have seen this a lot. So, I really recommend a Thank You page.

    By the way, if you use the default Thank You Message option on the Thank You wizard, it should open within the wizard. You can always place a link inside that page so the user can go back to the form. 

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    Answered on September 20, 2011 at 07:28 AM

    Hi Aytekin,

    The form is only going to be used by myself and 3 other people - not general members of the public- all of whom will know to expect this behaviour and won't be alarmed by it.


    I will use the Thank You message option for now, but it would be really good if I could get it to reload an empty form.