What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    why do I keep receiving test emails

    Asked by Jill Odynsky  on October 26, 2014 at 08:18 PM

    When creating my contact form, I sent a test email to myself to make sure it was working and it does.  However, I keep receiving the test email and I have yet to receive an actual message from anyone, when normally I would receive at least one a week.  Could you please see why I keep receiving the test email?

    Emails contact form test message test email submission email
  • Profile Image
    JotForm Support

    Answered by jonathan on October 27, 2014 at 06:32 AM

    Hi Jill,

    Please review this user guide also.

    https://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    If you are only using the Test Email button in the Notification, then all test messages will only be sent to your account email.

    To receive submission emails, you have to submit the jotform in actual.

     

    When jotform is submitted, the submission email will be sent to the email address in the Notification target Recipient E-mail box.

     

    Hope this help. Inform us if you need further assistance.

    Thanks.