Our submitted jot forms seem to arrive about 12 hours after they are generated

  • blackstarchris
    Asked on October 26, 2014 at 8:42 PM

    Around 11:20am 27th October, we received a jot form submission of our Order form that was timestamped at around 11:33pm on the previous evening.

    Please could you check/correct advise latency to see if we can get forms sooner

    Many thanks,

    Robert

    Ph 9557 8656

     

  • jonathan
    Replied on October 27, 2014 at 6:41 AM

    Hi Robert,

    Can you please confirm if this was a constant delay that is happening on your jotform submission?

    I just test submitted your jotform http://www.jotform.com/form/13190021799 and I could see the submission data instantly in the Submissions View page

    Our submitted jot forms seem to arrive about 12 hours after they are generated Image 1 Screenshot 30

    Submission data

    Our submitted jot forms seem to arrive about 12 hours after they are generated Image 2 Screenshot 41

     

    Please inform us if issue persist.

    Thanks.