What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    SSL/Encryption Question

    Asked by drjax on October 27, 2014 at 02:42 AM

    Since you house the forms we create, do you/are you making the forms secure during user completion, transmission, and download?  My website SSL isn't designed to accommodate embedded forms, so it's important to me that encryption is in place.  The forms will be used for intake information for mental health patients. Once the form is downloaded and in my electronic records software, they are fully encrypted.  The single gap in protecting very confidential information is the point at which the user begins to complete one of the forms.

    I look forward to your answer.


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    JotForm Support

    Answered by ashwin_d on October 27, 2014 at 07:42 AM

    Hello Jack,

    No by default, we do not encrypt the data when the form is submitted but it is possible to achieve your requirement. If you use your form's secure / SSL URL, the data transmission from form to our server will be secure. The following guide should help you:  http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions 

    Please be noted that in free account, you can only receive up to 10 SSL submissions. If you want to receive more SSL / secure submissions, you should upgrade your account. Please take a look at our pricing page for more information on available plans and its submission limits:  http://www.jotform.com/pricing 

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!