What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account disabled

    Asked by stephanie.alzona on October 27, 2014 at 03:20 AM

    Hi Support,

     

    My account is under Peter Willson's and we've been paying $10/month. Now the forms I've created are disbled "This form has exceeded its allocated quota."

    Please check on this and revert to me quickly.

    Stephanie alzona

    check my account exceeded Allocated Quota
  • Profile Image
    JotForm Support

    Answered by jonathan on October 27, 2014 at 07:46 AM

    Hi Stephanie,

    Can you tell us the account/username of the paid account? We will check.

    I already checked the FREE account stephanie.alzona 

    and noted that it already have exceeded the allowed upload limits of 100MB for free subscription.

    This means the account will be at Overlimit status and will be temporarily disabled.

    Thanks.

      

  • Profile Image

    Answered by peter.willson on October 28, 2014 at 11:04 PM

    Hi,

    I have registered Stephanie under my paid subscription. Her account should have the same capacity as what I have paid for. Please look into this.

    I also would like to clone the forms under her account. But it seems I am unable to do it.

    Can you please advise how to go about it?

    Thanks,

    Peter Willson

  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 29, 2014 at 03:03 AM

    Hello Peter,

    Please be noted that sub account cannot use the submission limits of master / main accounts.

    If you add a sub user account, they can only edit forms or view submissions of forms which are shared to them. If the  sub user accounts create forms in their own account, normal submission limit of free account will be applicable. You may like to check the following guide for information on sub accounts:  http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User 

    I did check the account of user "stephanie.alzona" and the form cloning is not disabled. You should be able to clone the forms to your account. Do get back to us if you want the forms to be transferred to your account and we will do the needful. For security reasons, we need the transfer request to come form the source account. User "stephanie.alzona" needs to send us a message and we will transfer the forms.

    Thank you!