Not receiving email submissions

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    Asked on October 27, 2014 at 04:19 AM

    I've been using Jotform for a while & I've recently created new ones. However, when I tested the new forms (i.e. sending submissions to myself at my work address), they don't get delivered at all. But when I changed my email address to my personal Yahoo one, it works. 

    How do I resolve this problem? How do I know if the rest of my many forms are working properly? I can't possibly check every single one.



  • Profile Image
    Answered on October 27, 2014 at 08:13 AM


    The form id that you posted is disabled or not found. Can you please share the url of the form you're working with.

    I checked your email and it is not in the bounce lists. I'm not sure if you already verified that you were able to setup the recipient email on the notifications correctly. If yes, then please try Clearing the Form Cache (


  • Profile Image
    Answered on October 27, 2014 at 11:14 PM

    Hi, this the URL for my form:

    I was told to whitelist jotform. But this isn't a good solution for me because mine is a listing website with email submissions going directly to advertisers who list on my site. I cannot possibly expect my customers to do that right? Furthermore, with the email history showing that the submission was sent to my test email, yet not showing up in my spam or junk folder, there's really no way to verify if my customers are indeed receiving the submissions that are being sent from my site.

    Can you pls propose another way of solving this problem & ensuring that all submissions sent from jot form are delivered (i.e. they appear in the recipient's inbox).

    Thank you.

  • Profile Image
    Answered on October 27, 2014 at 11:16 PM

    One more thing. My address was working with the previous forms I created over a period of time. So I don't know when it stopped working.

  • Profile Image
    Answered on October 28, 2014 at 04:08 AM

    Hello cateringonline,

    You seems to have multiple thread for the same issue. I have already explained you on you other thread about the alternative methods: 

    Thank you!