What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I am getting fail to upload file just after click the upload button

    Asked by Al-amin  on October 27, 2014 at 07:02 AM
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    JotForm Support

    Answered by ashwin_d on October 27, 2014 at 08:35 AM

    Hello,

    I'm sorry for the trouble caused to you.

    Are you getting any error message when you try to upload file? I did test your form and it seems to work as expected. I was able to select file and submit the form without any issues. Please check the screenshot below:

    Where do you see failed message when you submit your form? Please share a screenshot of the issue and we will take a look. The following guide should help you in uploading image in your forum post:  http://www.jotform.com/answers/277033 

    What file format and what is the size of the file you are trying to upload. You may like to take a look at the following guide:

    http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit 

    http://www.jotform.com/help/29-Upload-Field-Allowed-File-Types 

    We will wait for your response.

    Thank you!