Email Verification and Signature Issues

Hi, I have two issues. My first request is to please fix my issue with not being able to receive an email verification. I've added your requested emails to my safe list but am still unable to receive the email required to verify my account.

Email Safe list

When Email Safe List is enabled, only email sent from addresses on the Safe List will be received. All other emails will be filtered out and not delivered.

Use email safe list

noreply@formresponse.com 

noreply@jotform.com 

noreply@jotmail.com 

Hi sonyastravel,

Thanks for reaching out to Jotform Support. I have resent the Verification Email. If the issue still persists, I suggest you contact your email service provider and request them to whitelist Jotform's IP addresses and Domains which can be found on this page. I moved your other question to a new thread and helped you with that here.

Give it a try and let us know how it goes.

Hi Christopher. Thanks for your response. Unfortunately, I did not receive the new verification because my email safe list was enabled. I have disabled it now and can receive email communications. Will you please resend Email Verification at your earliest opportunity?

Hello Sonya,

Thanks for getting back to us. As requested, I've resent the verification email to the email address you are using. I would also suggest adding noreply@jotform.com to your email contact list.

Let us know if there’s anything else we can help you with.

Hello, thank you for your response. Unfortunately, I still have not received the verification email. All my time consuming troubleshooting efforts have failed. I called my email provider to have jotform ip addresses added to the whitelist but they were unable to do it. I added jot form to my address book...

Forms, Jot

Company

Jotforms

Email 1

noreply@jotform.com

Email 2

noreply@formresponse.com

Email 3

noreply@jotmail.com

but still have not received any email notifications from jotform. This is very frustrating. I've spent many hours on your site creating my forms and can't utilize them. I've read multiple support questions, read many articles and viewed multiple troubleshooting videos related to my issue without resolution. This should not be this difficult. I'd really like to use the forms that I created. What am I doing wrong? Please advise.

Hello Sonya,

I'm sorry that this is happening. After checking, I can confirm in your account that we completely sent the email to your email address:

Could you please perform the troubleshooting processes provided by this guide to see if this would resolve the issue? I would also suggest adding noreply@jotform.com to your email contact list.

Give it a try and let us know how it goes.

Hi, thank you for responding. I didn't doubt that the emails were being sent to me...I was wondering why I could not receive them and what I could do to remedy the problem. All the troubleshooting methods offered in "this guide" were already tried and failed. I'm not very tech savvy and still am not sure why your emails can't even find their way to my spam box. As a resolution I changed to another email carrier. Now I can receive your emails. Thanks for trying to help resolve this issue.

Hello Sonya,

Thanks for keeping us updated. It is good to know that you were able to receive the verification email to your new email address. Please don't hesitate to let us know if you have any other concerns related to Jotform, we are happy to help.

Reach out again if there’s anything else we can help you with.