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    Autoresponder Conditional Email is not working.

    Asked by savitri on October 28, 2014 at 03:47 AM

    Hi,

    I have created a form in my local. The form has a drop down in which there are three options. Based on the selection, the system should send different auto responders to the user who filled the form.

    I have created the condition. But the condition is not working. Attached is the screen shot I am getting, while saving the rule.

    Thanks in advance

    Savitri

    Screenshot
    different Selection attached conditional email autoresponder email
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    JotForm Support

    Answered by jonathan on October 28, 2014 at 07:08 AM

    Hi,

    The method described on this user guide https://www.jotform.com/help/167-How-to-send-to-a-specific-email-address-based-on-a-selection

    will only work for Notifier or Autoresponder when using actual email address in the Recipient E-mail box

    The "email to" action must use actual email address and NOT just variable like {Email} to be able to send the conditional email.

    A workaround you can use is to replace the Autoresponder with a Notifier instead and then create your conditional email using the Notifier.

    Hope this help. Inform us if you need further assistance.

    Thanks.