What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cloudflare problem

    Asked by Brent on October 28, 2014 at 07:06 AM

    Hi there guys

    We have been happily using your platform for over 2 years. 

    Recently our users are reporting a page from Clouflare prompting them to enter a code of numbers. 

    We have also found this trying to visit jotform.com

    This is putting our customers off, how do we rectify this problem?

    Much aprreciated. 

     

    Brent Alexander

    Dirtpunk Moto X Graphics

    Page URL:
    http://form.myjotform.com/form/21275034053544

    problem cloudflare JotForm reporting platform
  • Profile Image

    Answered by Shadae on October 28, 2014 at 08:59 AM

    Hi Brent,

    We are very sorry to hear this. Unfortunately increasing the security level was a need for Jotform users. Based on CloudFlare's information about this security check, it only appear if your IP Address recently had bad activity online.

    I white-listed your IP address. Usually white-listing the IP address solves this situation.

    Since your users are seeing the same, I would advise adding a note to the page where the form is currently placed about this security check. Add something that would tell them to just pass the captcha. I know this isn't convenient, but at least they would know what is the captcha is all about.

    Also, passing the captcha will help reduce the threat score associated with the IP address. If no bad activity is seen from the IP address after a two-week period, then the challenge behavior will stop against that IP address.

    Thank you!