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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    jotform/Paypal form not working

    Asked by davewebb on September 20, 2011 at 09:18 AM

    I am useing the paypal link on my form. When a person fills out the form it takes them to paypal. They fill out the paypal info. I get a email from paypal saying someone has payed put I never get a email from jotform with the form info.




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    JotForm Support

    Answered by liyam on September 20, 2011 at 09:59 AM

    Hello Dave,

    Can you check your submissions page if it is stuck in the pending submissions?

    To go to the submissions page:

    1. Go to My Forms page
    2. Select the form and then Click Submissions just on top of the list 
    3. Click Pending Submissions, just below the form title, on the upper part of the page

    We'll wait for your response.




    Related Pages:

    PayPal Form Builder

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    JotForm Support

    Answered by liyam on September 20, 2011 at 11:11 AM

    Hello Dave,

    Your reply did not show up on the forums page, but I was able to read it from my inbox.

    Not sure if there's another attack, but we'll surely wait for the details.

    Thanks and warm regards,



    Dave's response:

    Hi Liyam,

    I see Jotform is under a dos attack. I'll try what you say when the site
    comes back online.



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    Answered by davewebb on September 20, 2011 at 11:57 AM

    I see what you mean. From what I understand paypal approved the payment
    but the submission was still waiting to be approved in jotform.


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    Answered by brx250 on September 20, 2011 at 09:46 PM

    Hi Dave,

    Thank you for using JotForm.

    Yes, you're right. If a client fills up your form, and does not continue the purchase with the payment gateway you are using (e.g. PayPal, Authorize.Net), the submission will be saved on your pending submissions. You can complete those submissions when you received the payment in cash or in person. Hope this helps.

    If you have further queries regarding JotForm, please feel free to contact us again.


    Albert  JotForm Support