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    Auto return email is not working?

    Asked by BobWest on October 28, 2014 at 08:54 AM

    I'm using a small form I created that has an auto return email to me as well as a auto response to the client.  The auto response to the client stopped working.  It worked fine for months and then it stopped a few month ago. It still sends me my copy of the filled in form.   

    Page URL:
    http://www.jotform.com//?formID=10510821747

    email auto response stopped working then and
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    Answered by Shadae on October 28, 2014 at 09:52 AM

    Hi BobWest,

    I do apologize that your users are not getting their auto-response email. I have checked the settings of your autoresponder and there does not appear to be an issue with the setting.

    Can you please remove the current autoresponder from your form and create it once again. This should resolve the issue.

    I hope this helps, please inform us if you need additional assistance.