What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The confirmation Email can not be send

    Asked by Stucki Adrian  on October 28, 2014 at 10:31 AM

    Hello

     

    I want to send out my emails from my own email. I set up the smtp login under my account, settings, email.  Unfortunately, it does not work. The setup is the same as in my outlook.

    The hosting of these Emails are by hostpoint.ch

     

    Is there a posibility to check, if the connection from JotForm to hostpoint is fine? Like in Outlook, where you can check the connections? I already tried to send out some testmails, but they also did not work.

     

    Thank you for your answer.

     

    Best Adrian

    Page URL:
    http://www.freshup.ch/#!weiterbildung/c1w56

    email Emails JotForm settings check
  • Profile Image

    Answered by Ben on October 28, 2014 at 11:13 AM

    Hi Adrian,

    I just took a look at the logs and your email setting s and everything seems OK.

    [2014-10-28 10:23:31] Submission #29031540929555**** Form #42946437350357 SENT to cz****e@fre****.ch from noreply@jotform.com via AMAZONSES
    [2014-10-28 10:18:07] Submission #29031508529539**** Form #42946437350357 SENT to cz****e@fre****.ch from noreply@jotform.com via AMAZONSES
    [2014-10-28 09:48:44] Submission #29031332229596**** Form #42946437350357 SENT to cz****e@fre****.ch from noreply@jotform.com via AMAZONSES
    [2014-10-28 09:36:30] Submission #29031258829561**** Form #42946437350357 SENT to cz****e@fre****.ch from noreply@jotform.com via AMAZONSES
    [2014-10-28 09:24:11] Submission #29031185029525**** Form #42946437350357 SENT to cz****e@fre****.ch from noreply@jotform.com via AMAZONSES

    The one that you have set to go over SMTP is autoresponder, can you please try to submit the jotform with your accounts email and see if you get it? If not let us know and we will search with your accounts email address to see what we are able to find.

    Best Regards,
    Ben