What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Alerts: Custom Sender Email address

    Asked by JackStackBBQ on October 28, 2014 at 10:45 AM

    We'd like to ensure that our various forms (email the president, email the director, catering information request, etc. have the senders email address come through on the form as opposed to the "noreply@jotform" email.  In the past this had been the case but for some reason it keeps reverting to the noreply email address.

    Help!  What can we do to keep this from happening?  A lot of the team that answers these emails are not technical and it's been a source of frustration.  I'm passing on the love.

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    JotForm Support

    Answered by Charlie on October 28, 2014 at 11:59 AM


    I believe we have a couple of tutorials or guides for setting up a custom "Sender Email" in the email alerts/notifications.

    You can visit or follow this link:

    How to add a custom Sender Address 

    How to Setup an SMTP form


    If you have a Mandrill account, you can follow this link:




    You can also use the "Conditions" feature in the form builder to where you can send the submission to specific email addresses or a specific email alert setup based from the users' input or answers in the form. 


    I hope this helps. Let us know if you need further assistance on this.

    Thank you.