What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Second emails not working

    Asked by HippoDaddy on October 28, 2014 at 01:50 PM

    I have two email addresses to forward the form PLUS I want it forwarded to an email address that is filled out on the form.

     

    These are  the current email recipients on the notification page...

     

    jotform@hippodaddy.com, dan@hippodaddy.com, {email21}

    Page URL:
    http://mortonkc.com/forms-service.html

    Emails emails not working JotForm forwarded email recipients email
  • Profile Image

    Answered by Shadae on October 28, 2014 at 03:42 PM

    Hi HippoDaddy,

    If you would like the email to be sent to the email provided on the form, you would have to use an auto-responder and not add {email21} to the form.

    How to create an Autoresponder

    You would need to remove the , {email21}  from the recipient and you should receive  the notification emails from the submissions. Once the autoresponder is set up, your users will receive their emails as well.

    I hope this helps, please inform us if you need additional assistance.

  • Profile Image

    Answered by HippoDaddy on October 28, 2014 at 03:50 PM

    I need a filled out form to go to two places when submitted...

     

    1. To the account holder of jotform... in this case Jotform@****.com

    2. To the email address of the client  who is filled out on the form.

     

    Right now it only goes to jotform@****.com 

     

    Thank you

  • Profile Image
    JotForm Support

    Answered by Welvin on October 28, 2014 at 04:57 PM

    As advised, you have to add an autoresponder email to your form. Do not add the email field tag to the existing notification email. Autoresponder email is sent to whoever fill out your form.

    Here's how to created one: http://www.jotform.com/help/26-Creating-a-Form-Autoresponder. And don't forget to remove the {email21} to your notification email.

    Thank you!