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    From info not matching email

    Asked by HippoDaddy on October 28, 2014 at 02:01 PM

    We cloned a form then deleted several sections of the form and added other choices.


    The info that comes in on the email does not match the info submitted on the form.


    Here is the info from a completed form....



    1029 Crysler Ave

    Independence, MO 64052

    Phone: 816-254-5671 Fax: 816-254-7714



    Technician Name
    Customer Name
    Contact Person
    Customer Address
    Billing Address if different than Customer Address
    Phone Number
    2nd Phone Number
    Service Call Charge

    WORK AUTHORIZATION: I, the undersigned, am owner/authorized representative/tenant/agent of the premises at which the work above is being done. I hereby authorize you to perform the above solutions recommended, and to use such labor and materials as you deem advisable. Unless prior-authorization for billing and documented on this page, payment for all work is due upon completion (C.O.D.). An office billing charge and/or finance charge of 1.75% per month (21% per annum) will be added after 10 days past due. I agree to pay reasonable attorney fees, court costs, and collection fees in the event of legal action. I have read this contract, including the terms and conditions on the following page hereof and agree to be bound to all the terms contained herein. *,** Customer agrees to term listed on the following page when method is chosen.

    I accept the price and authorize the work to be done
    Total amount to be charged 9.95
    Payment #1 Amount
    Payment #1 method
    Payment #1 Information #s
    Payment #2 Amount
    Payment #2 method Credit Card
    Payment #2 Information #s
    Work Process 1234
    Date Scheduled to Return and Finish 10-28-2014
    Appointment Time 


    Page URL:

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    Answered by Shadae on October 28, 2014 at 04:06 PM

    Hi HippoDaddy,

    When your form was cloned, the email notification was cloned along with the form. When you remove the fields from the form, it does not automatically get removed from the email notification settings.

    You would have to go into the email notification and edit the content that you would like to be sent in the notification, to match the fields that are currently on your form.

    I hope this helps, please inform us if you need additional assistance.