One field is not populated on email notifications

  • handiemail
    Asked on October 28, 2014 at 2:18 PM

    I've implemented this word counter on a few of my pages and want it displayed in the notification email once submitted.

    The word counter appears to be working on the page:

    https://handiemail.com/yogaworks.php

    But it is not appearing in the notification email

    Here's the email notification template:

    One field is not populated on email notifications Image 1 Screenshot 30

     

    Here's how the email comes in:

    One field is not populated on email notifications Image 2 Screenshot 41

  • Elton Support Team Lead
    Replied on October 28, 2014 at 4:04 PM

    Hi,

    Sorry but your counter does not seem to be working on my side, that's maybe why no data is submitted.

    When I tried filling the form, the hidden counter field remains blank/ no value. Kindly check it.

    Here, I have made a test: (I've revealed the hidden box with CSS through inspect element).

    One field is not populated on email notifications Image 1 Screenshot 20

    By the way, there's no problem with your email notification. The word counter variable is correct as of checking, it's most probably due to the counter field that does not have any value.

    Thanks!