Having trouble receiving emails

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    Asked on October 28, 2014 at 02:45 PM

    I've setup this form to send emails for every submission. Most of the time, this works, but sometimes, the emails don't go through. We've checked the spam filter, and that's not the issue. Any help you can provide would be greatly appreciated. Thank you.



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    Answered on October 28, 2014 at 04:24 PM

    Hi ttuschoolofmusic,

    After reviewing your account, I am seeing that your email notifications is not set up correctly on two of your forms.

    I am seeing that two of your forms has the email notifications set to go to two recipients. It is currently written like this: dianne.caspell@ttu.edu; james.hodgins@ttu.edu 

    For the email to be sent out successfully to both recipients, it would need to be written like this: dianne.caspell@ttu.edu, james.hodgins@ttu.edu

    Please make the changes to the email notifications and you would get the notifications to both recipients.

    I hope this helps, please inform us if you need additional assistance.

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    Answered on January 18, 2019 at 09:14 AM

    Hello!  I will clarify what I was asking.  The information from these two forms (Studio Pianist Request Form and Ensemble Pianist Request Form) is supposed to be collected in the Excel Format SPREADSHEETS. For some reason the information from these forms is NOT being collected in the spread sheets.

    Thank you!

    Best, Tatiana Mann

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    Answered on January 18, 2019 at 11:31 AM

    I have moved your question to a new thread.

    Kindly follow this link https://www.jotform.com/answers/1705108.

    Thank you.