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    Having trouble receiving emails

    Asked by ttuschoolofmusic on October 28, 2014 at 02:45 PM

    I've setup this form to send emails for every submission. Most of the time, this works, but sometimes, the emails don't go through. We've checked the spam filter, and that's not the issue. Any help you can provide would be greatly appreciated. Thank you.



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    Answered by Shadae on October 28, 2014 at 04:24 PM

    Hi ttuschoolofmusic,

    After reviewing your account, I am seeing that your email notifications is not set up correctly on two of your forms.

    I am seeing that two of your forms has the email notifications set to go to two recipients. It is currently written like this: dianne.caspell@ttu.edu; james.hodgins@ttu.edu 

    For the email to be sent out successfully to both recipients, it would need to be written like this: dianne.caspell@ttu.edu, james.hodgins@ttu.edu

    Please make the changes to the email notifications and you would get the notifications to both recipients.

    I hope this helps, please inform us if you need additional assistance.