What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    update credit card

    Asked by eazywallz on September 20, 2011 at 10:24 AM
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    JotForm Support

    Answered by mliz on September 20, 2011 at 10:41 AM


    Credit card payments are handled by our payment gateway Plimus.
    If you wish to change your credit card info you may do so by logging into
    your Plimus account. You will need to find out your Plimus username
    (a long string of numbers) from the original plimus email you received when
    you paid for JotForm.
    If you forgot you password you may visit the link below and enter the
    email address used upon sign up:


    That will reset your password and you can then login there to change the CC details.

    Hope this helps.


  • Profile Image

    Answered by goldmountain on March 30, 2012 at 07:03 PM

    I do not have my original Plimus email.  How now?

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    JotForm Support

    Answered by NeilVicente on March 30, 2012 at 07:08 PM


    I have already answered your question in the other thread you have opened.