I am unable to sync form fields to Zoho

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    walkingtreetravel
    Asked on October 28, 2014 at 05:23 PM

    Hello,

     

    The integration between jotform and Zoho works, however there we are unable to delete some field integrations or edit. We added a field in one form and then to zoho - both the same type of field - and aren't able to integrate and save. Jotform saves our changes but doesn't actually make any changes.

     

    Please help!

     

     

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    Shadae
    Answered on October 28, 2014 at 06:05 PM

    Hi walkingtreetravel,

    I do apologize for the issue that you are experiencing with your current integration.

    As a way of resolving this issue please remove the integration that you currently have one the form and recreate it.

    I hope this helps! Please inform us if you need further assistance.

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    walkingtreetravel
    Answered on October 28, 2014 at 06:10 PM

    Remove the entire integration?

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    Shadae
    Answered on October 28, 2014 at 06:18 PM

    Hi,

    Yes, you would need to remove the entire integration. After that is down, you will need to clear your Form Cache and then try the integration once again.

    Please inform us if you need additional assistance.