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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms in the "Shared with you" section of My Forms are sometimes pushed out of the viewable area

    Asked by redpalm on October 28, 2014 at 06:17 PM

    I have quite a few clients with their own JotForm accounts, and the list has grown into the footer of JotForm, and the accounts that far cannot be accessed by me.

    Can you please add a vertical scroll bar there, or another way to access all our shared accounts?

    ~~ Laurean

    can't access all JotForm scroll and
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    JotForm Support

    Answered by jonathan on October 28, 2014 at 06:30 PM

    Hi Laurean,

    Can you please provide us more clarification about this?

    Are you saying that you have multiple sub-users you have shared your account and you could not view them all in the Account User's page?

    I checked the redpalm account and it is a FREE subscrption account. It is not possible for it to have more than 2 shared account.

    If you can provide clarity on your previous statement, we will check on this further.

     

    Thanks.

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    Answered by redpalm on October 30, 2014 at 02:02 PM

    No, I am listed as a sub user on my client's own JotForm accounts.  But since the list has grown, it's difficult to get to some of them, as the list trails into the footer.  see photo.

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    JotForm Support

    Answered by KadeJM on October 30, 2014 at 02:56 PM

    Thank you for sharing the screenshot with us and I see what you mean now.

    I checked this on our end but I am unable to replicate this issue. The default theme in your My Forms page should have the white on either side extending all the way downward.

    What browser|browser version are you using which is giving you this problem?

    Please try clearing your browser cache also then look at it again to see if it will work.

     

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    Answered by redpalm on March 06, 2015 at 11:05 AM

    Yes, the white box does extend all the way down.  I figured out when this happens.

    When I'm in a "shared with your" account, the white box shortens to the length of the content shared with me.... hence making the sidebar extend beyond the white area.

    Still happening.

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    JotForm Support

    Answered by david on March 06, 2015 at 12:40 PM

    Hi,

    I was able to replicate your issue.  When there are not enough forms in the account to push the area containing the shared forms down far enough to be included, they do get cut off:

    I have forwarded this to our development team to have a look.  Thank you very much for point this out to us and I am very sorry for the trouble it has caused.

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    Answered by redpalm on March 17, 2015 at 03:32 PM

    I see you have fixed this issue!  Looks fantastic!  Thanks!!!

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    JotForm Support

    Answered by david on March 17, 2015 at 04:41 PM

    Glad to hear it!  This has been marked as resolved so it looks like when of our developers was stealthy with the fix.  Let us know if you have any further questions and need help with anything else and we will be happy to assist you.