Stripe Integration: Subscription Price is not being updated when it's changed on the payment integration tool

  • erwayjc
    Asked on October 28, 2014 at 7:16 PM

    I recently changed a subscription price in my Jotform. A customer purchased it but was charged the old price. Is this a Jotform error or Stripe?

  • raul
    Replied on October 28, 2014 at 8:21 PM

    Hello,

    Is this the form you are referring to? http://www.jotform.us/form/42326373424148

    I see that it's configured to charge $197.00 each month.

    Stripe Integration: Subscription Price is not being updated when its changed on the payment integration tool Image 1 Screenshot 30

    And it's showing the same price on the form

    Stripe Integration: Subscription Price is not being updated when its changed on the payment integration tool Image 2 Screenshot 41

    Is this the correct price?

    Please let us know more details about this issue, so we can further investigate it.

    Thanks.

  • erwayjc
    Replied on October 28, 2014 at 8:41 PM
    I got it to work. But I had to delete the payment option and create a new
    ...
  • raul
    Replied on October 28, 2014 at 8:49 PM

    That's great, we're glad that is working now :)
    Please let us know if we can be of further assistance.

    Best Regards.