What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Stripe Integration: Subscription Price is not being updated when it's changed on the payment integration tool

    Asked by erwayjc on October 28, 2014 at 07:16 PM

    I recently changed a subscription price in my Jotform. A customer purchased it but was charged the old price. Is this a Jotform error or Stripe?

    subscription change JotForm
  • Profile Image

    Answered by raul on October 28, 2014 at 08:21 PM

    Hello,

    Is this the form you are referring to? http://www.jotform.us/form/42326373424148

    I see that it's configured to charge $197.00 each month.

    And it's showing the same price on the form

    Is this the correct price?

    Please let us know more details about this issue, so we can further investigate it.

    Thanks.

  • Profile Image

    Answered by erwayjc on October 28, 2014 at 08:41 PM
    I got it to work. But I had to delete the payment option and create a new
    ...
  • Profile Image

    Answered by raul on October 28, 2014 at 08:49 PM

    That's great, we're glad that is working now :)
    Please let us know if we can be of further assistance.

    Best Regards.