- erwayjcAsked on October 28, 2014 at 07:16 PM
I recently changed a subscription price in my Jotform. A customer purchased it but was charged the old price. Is this a Jotform error or Stripe?
- raulAnswered on October 28, 2014 at 08:21 PM
Is this the form you are referring to? http://www.jotform.us/form/42326373424148
I see that it's configured to charge $197.00 each month.
And it's showing the same price on the form
Is this the correct price?
Please let us know more details about this issue, so we can further investigate it.
- erwayjcAnswered on October 28, 2014 at 08:41 PMI got it to work. But I had to delete the payment option and create a new
- raulAnswered on October 28, 2014 at 08:49 PM
That's great, we're glad that is working now :)
Please let us know if we can be of further assistance.