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  • Profile Image

    I am not receiving auto-responder emails to one email address

    Asked by QHub on October 29, 2014 at 09:47 AM

    Hello,

    Here is the situation:

    I have an email address, TWAmpLog@alltechcomm.net. This email address was set up soley for the purpose of receiving all the notification emails. I have an autoresponder email sent to whoever fills out the form. 

    Here is the problem:

    TWAmpLog received all notification emails for months. The last notification it received was 10/17. During that time, the autoresponder email continued to be received by the person filling out the form. All of the people filling out the form have @alltechcomm.net email addresses as well, so the notification and autoresponder are going to the same domain. If I change the notification to another @alltechcomm.net, such as my email, cquinn@alltechcomm.net, I get the notification. This problem has been experience on multiple machines, by different users, and on both webmail and Outlook. When I send and receive on Outlook I receive the message shown in the attached screenshot.

    I supplied the link to one of 3 forms that are having the issue in the section designated for that purpose. Here are all 3 of them in case that helps:

    http://www.jotform.us/QHub/All-Tech_Node_Log

    http://www.jotform.us/QHub/All-Tech_Amp_Log

    http://www.jotform.us/QHub/All-Tech_EOL_Log

    I'm in contact with my email provider, GoDaddy, and they say that it is on the JotForm end.

     

    Can you help me? 

     

    Thanks,

    Casey

    Page URL:
    http://www.jotform.us/QHub/All-Tech_Amp_Log

    Screenshot
    Emails email JotForm autoresponder email problem
  • Profile Image

    Answered by Shadae on October 29, 2014 at 11:48 AM

    Hi Casey,

    We do apologize that emails have not been sent out to you.

    It appears that your host has been blocking the emails from us, and because of that, our servers added your email to our bounce list, this means that form email alerts are no longer deployed for your email address.

    I have removed your email address from our bounce list and you will start to receive notifications once again.

    Please show the following message to your host's technical support so they can prevent this from happening again.

    Reason(s) : smtp;550 5.1.1  - 198.2.128.135 has sent to too many recipients this hour. IB607

    Thank you.

  • Profile Image

    Answered by QHub on October 29, 2014 at 12:01 PM

    Thank you very much. I'll call them right away. I didn't think they gave my problem enough consideration before blaming it on Jot.

     

    Thank you,

    Casey

  • Profile Image

    Answered by Shadae on October 29, 2014 at 01:27 PM

    Hi Casey,

    You are most welcome.

    Please feel free to contact us if you need additional assistance.