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  • Profile Image

    Notification bug

    Asked by cityzencom on October 29, 2014 at 10:08 AM

    Hello,

     

    I use jot form for 2 website :

    - www.hoteldelondres.fr

    - www.azimut-transport.com

    My problem : for 3 weeks, I don't received the notification ! 

    How resolve the problem ?

    Thanx

     

    problem www hello 3
  • Profile Image

    Answered by Shadae on October 29, 2014 at 12:30 PM

    Hi cityzencom,

    I am seeing that you have multiple email notifications setup. Some of which are conditional. Can you inform us which email address you are not being sent the notifications?

    You may need to edit the conditions to ensure that all emails are accounted for when certain conditions are met.

    We await your response. Thank you.