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  • Profile Image

    I cannot remove an image from the bottom of my form?

    Asked by Nuanceenergy on October 29, 2014 at 11:50 AM

    On my Jotform "Osprey Power Platform (RFQ)" form, there is an image that only shows up on the live version.  It does not show up on the version where I can create and design or build the form.  it shows up in "preview" and live but no where else.

    It is located at the bottom of this form under the submit button.  It is clearly visible on my web site.  I cannot find it to remove it.  Please help.

     

    http://www.nuanceenergy.com/rfq/

    Page URL:
    http://www.nuanceenergy.com/rfq/

    JotForm preview web site image glitch remove image
  • Profile Image

    Answered by raul on October 29, 2014 at 01:34 PM

    Hi,

    Are you referring to this image?

    If this is correct, then I was able to see it in the form editor also.

    If you're unable to see it in your editor, then I suggest that you log out from your account, clean your browser's cache and try again.

    Please let us know if this helps.

    Thanks.

  • Profile Image

    Answered by Nuanceenergy on October 29, 2014 at 02:31 PM
    yes.
    Please remove it? It does not show up when I created form, but shows up
    when under preview or completed format.
    *Brian C. Boguess* *|* President & Founder*|* Nuance Energy Group, Inc.
    925-260-4605 cell *| *brian@nuanceenergy.com *|* NuanceEnergy.com

    This message and any attachments is the property of Nuance Energy Group or
    its affiliates. It may be legally privileged and/or confidential or covered
    by a non-disclosure agreement and is intended only for the use of the
    addressee(s). No addressee should forward, print, copy, or otherwise
    reproduce this message in any manner that would allow it to be viewed by
    any individual not originally listed as a recipient. If the reader of this
    message is not the intended recipient, you are hereby notified that any
    unauthorized disclosure, dissemination, distribution, copying or the taking
    of any action in reliance on the information herein is strictly prohibited.
    If you have received this communication in error, please immediately notify
    the sender and deleted.
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on October 29, 2014 at 05:23 PM

    Hi,

    It seems you have fixed the problem already.

    I checked your website and the jotform http://www.jotform.us/form/42965516950160 but I can no longer see the glitch image at the bottom of the form that was mentioned previously

     

    Please inform us if issue remains.

    Thanks.

     

     

  • Profile Image

    Answered by Nuanceenergy on October 29, 2014 at 05:31 PM
    yes thank you.
    Now I have been told that any image upload is limited to 1MB. How can I
    increase the image upload capability?

    *Brian C. Boguess* *|* President & Founder*|* Nuance Energy Group, Inc.
    925-260-4605 cell *| *brian@nuanceenergy.com *|* NuanceEnergy.com

    This message and any attachments is the property of Nuance Energy Group or
    its affiliates. It may be legally privileged and/or confidential or covered
    by a non-disclosure agreement and is intended only for the use of the
    addressee(s). No addressee should forward, print, copy, or otherwise
    reproduce this message in any manner that would allow it to be viewed by
    any individual not originally listed as a recipient. If the reader of this
    message is not the intended recipient, you are hereby notified that any
    unauthorized disclosure, dissemination, distribution, copying or the taking
    of any action in reliance on the information herein is strictly prohibited.
    If you have received this communication in error, please immediately notify
    the sender and deleted.
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on October 29, 2014 at 06:36 PM

    Hi,

    Thank you for updating us. And we are glad to know the issue is now resolved.

    As to your next question, we will respond to it on another thread here http://www.jotform.com/answers/451406

     

    Thanks.