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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Masked Input Widget wrong Decimal points placement

    Asked by sixtowns on October 29, 2014 at 01:06 PM

    Hi how do I move the decimal point?

     

    At the moment £100.00+100.00 is showing £20000.00 but I want it to show £200.00

    masked input masked widget decimal value wrong decimal precision value
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    JotForm Support

    Answered by jonathan on October 29, 2014 at 04:19 PM

    Hi,

    It seems there is a glitch in the Masked Input widget wherein the Decimal and Delimiter is currently inverted by default.

    Since the delimiter(,) is not detected correctly, the Precision is not able to correctly round the Decimal point value.

    Even if you correct them (interchange decimal and delimiter sign) the input will not work as it becomes disabled instead. Example form where I have corrected it http://www.jotform.me/form/43016217021438 . The input field could not be used.

    I have submitted a bug ticket to your higher team support for them to check on the Masked Input widget problem.

    We will notify you when we have update on the status.

    For the meantime, I suggest you used instead 2 Texboxes and to do the calculations.

    You can just create the Calculation formula to do the calculation.

     

    The calculation and decimal placement should work.

     

    Inform us if you need further assistance.

    Thanks.

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    Answered by sixtowns on October 30, 2014 at 06:07 AM

    Will I be able to use ‘fill mask validation’ here, if you look at my other issues the browser on windows phones it does not retain the input data.

    also see http://www.jotform.com/answers/450584-Input-Mask-does-not-work-correctly-on-a-Windows-Phone-browser#11

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    JotForm Support

    Answered by jonathan on October 30, 2014 at 07:25 AM

    As mentioned on the other thread http://www.jotform.com/answers/450584 I think there is indeed a bug for the Input Mask when used on Windows Phone browser.

    So, I think you cannot use Input Mask also on this case. 

    So far on my testing, it works on Textboxes without Input Mask on.

    I have submitted already a bug ticket about the original issue on the Masked Input Widget. And the ticket is now assigned to one of our developer.

    So, they will be checking on this and will provide updated response when available.

    Thanks.

     

     

     

     

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    Answered by sixtowns on October 30, 2014 at 09:04 AM

    Apologies for all these questions, is it possible to have a decimal point in these fields, without manually inputting one as you type?

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    JotForm Support

    Answered by jonathan on October 30, 2014 at 09:17 AM

    I created a separate new thread for this here http://www.jotform.com/answers/451661

    We will attend to it separately.

    Thanks.

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    JotForm Support

    Answered by widgets on November 14, 2014 at 11:06 AM

    @Jonathan

    Your test form seems to work if you set the "Round value" to "no". We will probably remove this option as its not that useful for the widget. Just making some troubles typing numbers on it.

    Please can you confirm that yourself if the workaround works? Thanks 

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    Answered by sixtowns on November 17, 2014 at 04:04 PM

    Hi, I have decided not to use Jotform until the widget issue has been fixed.

     

    http://www.jotform.com/answers/450257-Required-questions-left-unanswered-in-submissions-#17

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    Answered by Ben on November 17, 2014 at 05:03 PM

    Hi.

    From what I can see this is already resolved by our developers so I presume that this thread is closed and we will help you resolve other threads that you have opened with us as well.

    Can you please confirm if the issue above is resolved and especially if in some case it is still present for you.

    Best Regards,
    Ben

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    JotForm Support

    Answered by jonathan on November 18, 2014 at 05:38 AM

    Hi,

    The ticket about the glitch on the Masked Input Widget is still open and currently assigned to one of our developer.

    Our dev will post update on this thread when they have news on the fixed.

    Thanks.

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    Answered by sixtowns on November 18, 2014 at 08:59 AM

    Hi, kindly suspend my account and refund. I am unable to use jotform until these all these issues are resolved.

     

    The issue with the mobile responsive widget and windows mobile devices is the most important. As you cannot offer a time scale, my paid fees are not being put to any use.

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    JotForm Support

    Answered by Charlie on November 18, 2014 at 09:58 AM

    Hi,

    I do apologize for the delay and the inconveniences that this might have caused you.

    Upon checking the ticket, I see that it has already been assigned to one of our developer and is currently working on it. But if you would like to proceed with your request, I've made a separate thread for us to help you further, please do refer to this link: http://www.jotform.com/answers/460826

    Again, my apologies.

    Regards.