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I seem to be getting a lot of incomplete submissions.Asked by johneff on October 29, 2014 at 01:20 PM
I guess my question is how is it possible for my form to show a $0 on a submission and then get an incomplete?
Shouldn't the form submit and payment be unable to send anything if the payment isn't made or the form is incomplete?
my form is here:
BTW: because of this, I just went to my PayPal account preferences and turned IPN on and used the Jotform URL
you specified in the user guide. will this make a difference?
If your IPN was not turned off, then yes, you would get all of the payments as incomplete and turning it ON will help you with that.
Since you have already turned it on I presume that you were already able to see the difference.
Now even with the IPN on, if someone closes the browser, you would capture that as an incomplete payment, but all others would get processed accordingly.
Please take a look at this guide for more on IPN (if needed): Paypal Incomplete Payments FAQ
Do let us know if you have any further questions.
Ben, thanks for the reply.
Unfortunately, I am still seeing the incompletes. What is troubling is that the form looks as if it is
completely filled in, however the form calculates the price when the boxes are checked and
it should show an amount. But instead the amount is $0.
I did a test with the form and filled it out completely , then closed the page. In this test, I did not
receive an incomplete. Then I filled out another form and hit the PayPal pay button. When I was
redirected to PayPal, I just closed the browser window. In this case, I did receive an incomplete
and the amount shown in the incomplete was the proper amount.
So now, I really don’t know what is happening and if people are having a problem or not.
If you need a screenshot of the incomplete form, please let me know.
I did check your web page where you have embedded your form and did not find any issue with that. It seems to be working fine.
1. The very first steps is to use your form's iFrame embed code to embed it in your web page. This will ensure that there is no code conflict. The following guide should help you in grabbing your form's iFrame embed code: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
After completing these steps, lets wait and monitor. Do get back to us if the issue persists.
I took your advice and just included the java widget on the form. Then I went to the Java Control Panel and disabled
Java in the browser.
But the form still shows in the browser and the widget doesn’t display the message.
The form is here:
Because of this my colleague Ashwin recommended to use iFrame embed method instead and in the same time to add the NoScript widget because iFrame method would show the jotform even without javasctipt.
To avoid any confusion, please do the following:
1. remove current embedding method code
2. add iframe embed code instead ( Getting the Form iFrame Code )
3. test and let us know how it goes.
I did not receive the widget message. In addition, using the IFrame method now breaks my form collapse
when choosing a course or a test. This happens even if i adjust the form height, the collapse appears to be
Just to make sure that it wasn’t anything else going on, I decided to use an #include of the IFrame form on my page.
The page with the #include is here: http://njfoodsafe.com/registration_test.html
The form used in the #include is here: http://njfoodsafe.com/IFrame_form.html
With this statement...
I would not recommend doing this.
Inform us if the problem remains.
Well how else would I test to see if the noscript widget works?
There must be a misunderstanding on how it should be done. We apologize for the confusion.
What we meant was to add the Widget to your form.
This widget http://widgets.jotform.com/widget/noscript which is named NoScript Widget.
Hope this provides clarity on the issue. Kindly inform us if there is more we can assist you with.
Yes, I think we are now on the same page.
in order to use the form they must turn it on. Am I correct?
So, I turned it off in my browser to test the widget.
The result is the widget message is not displayed.
This is what I saw when I went to the jotform on a browser that did not allow it first.
so I can confirm that it is working properly.
In addition, using the IFrame method now breaks my form collapse when choosing a course or a test. This happens even if i adjust the form height, the collapse appears to be truncated.
I just took a look at both pages and I see what the issue is.
You have made the form collapse option both non visible and closed in the same time. Then hidden them again with the conditions.
Please note that if you close them and then hide the form collapse there would be no way for the fields to get shown, they would constantly be hidden, no matter of the conditions.
To fix this, just set the form collapse to be invisible but open and that should resolve the issue.
Do let us know how it goes.
Thanks, that seemed to fix it.
Also made one other change and posted the cost on the form. Maybe
a lot of people just fill it out just to see how much and then abandon
I’ll see if we continue to get the incompletes.
Contact us again anytime should you need our assistance.