What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I checked your account/username kchin and I can see you have 5 SSL total submission at this time. So, your account is still in good standing.
Once you exceeded ANY of the subscription limits (submissions, SSL submission, Payment submission, upload limits) , then, your forms will become disabled.
Every time the form is opened/used it will have a "Form Over Quota" message on it. All of the forms will have this disabled status.
And yes, to resolve the exceeded limit, you will need to use the next higher plan to be able to have higher limits. It will immediately take effect and will enable the forms again.
You can check for more details about this in the JotForm Pricing page.
Inform us if you need further assistance.