No email submission sent

  • Profile Image
    mimiliz
    Asked on October 29, 2014 at 06:40 PM

    I have installed my jotform script, I sent 2 messages but did not get any.  Could you have a look at:

    http://cartesportebonheur.com/chheure/heure102.html  where the script is.  I was so happy to find Jotform and in a hurray to try it. Please tell me if I did something wrong.

  • Profile Image
    jonathan
    Answered on October 29, 2014 at 07:35 PM

    Hi,

    I checked your jotform http://www.jotform.ca/form/43015065965253 and I noted that the Notification email did not have an assigned Recipient E-mail address.

    This could be the reason you are not able to received the submission email of the form.

    Please fill the Recipient E-mail with your preferred email address/account and test submit again.

    I suggest reviewing this user guide also 

    https://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

     

    Please inform us if issue persist.

    Thanks.

     

     

  • Profile Image
    mimiliz
    Answered on October 30, 2014 at 12:21 PM
    Thank you Jonathan, this problem is solved.

    Now, I'm trying since 2 days to create this very simple form, I don't get
    it.

    URL of the form: http://cartesportebonheur.com/form.html

    Please, can you help me again?

    _____
    De : JotForm Support Forum [mailto:noreply@jotform.com]
    Envoy: 29 octobre 2014 19:35
    : davis.louise@videotron.ca
    Objet : Re: No email submission sent
    A new response has been received:
    JotForm
    Answered by jonathan
    Hi,
    I checked your jotform http://www.jotform.ca/form/43015065965253 and I noted
    that the Notification email did not have an assigned Recipient E-mail
    address.

    202014-10-30%2007.30.57,jrg2l.png>
    This could be the reason you are not able to received the submission email
    of the form.
    Please fill the Recipient E-mail with your preferred email address/account
    and test submit again.
    I suggest reviewing this user guide also
    http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submissio
    n-notifications


    Please inform us if issue persist.
    Thanks.


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  • Profile Image
    KadeJM
    Answered on October 30, 2014 at 01:31 PM

    Glad to see your original issue was resolved by Jonathan and you are most welcome.

    As for your new issue please follow the moved thread link.