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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    No email submission sent

    Asked by mimiliz on October 29, 2014 at 06:40 PM

    I have installed my jotform script, I sent 2 messages but did not get any.  Could you have a look at:

    http://cartesportebonheur.com/chheure/heure102.html  where the script is.  I was so happy to find Jotform and in a hurray to try it. Please tell me if I did something wrong.

    Page URL:
    http://cartesportebonheur.com/chheure/heure102.html

    email email submission missing email sent email
  • Profile Image
    JotForm Support

    Answered by jonathan on October 29, 2014 at 07:35 PM

    Hi,

    I checked your jotform http://www.jotform.ca/form/43015065965253 and I noted that the Notification email did not have an assigned Recipient E-mail address.

    This could be the reason you are not able to received the submission email of the form.

    Please fill the Recipient E-mail with your preferred email address/account and test submit again.

    I suggest reviewing this user guide also 

    https://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

     

    Please inform us if issue persist.

    Thanks.

     

     

  • Profile Image

    Answered by mimiliz on October 30, 2014 at 12:21 PM
    Thank you Jonathan, this problem is solved.

    Now, I'm trying since 2 days to create this very simple form, I don't get
    it.

    URL of the form: http://cartesportebonheur.com/form.html

    Please, can you help me again?

    _____
    De : JotForm Support Forum [mailto:noreply@jotform.com]
    Envoy: 29 octobre 2014 19:35
    : davis.louise@videotron.ca
    Objet : Re: No email submission sent
    A new response has been received:
    JotForm
    Answered by jonathan
    Hi,
    I checked your jotform http://www.jotform.ca/form/43015065965253 and I noted
    that the Notification email did not have an assigned Recipient E-mail
    address.

    202014-10-30%2007.30.57,jrg2l.png>
    This could be the reason you are not able to received the submission email
    of the form.
    Please fill the Recipient E-mail with your preferred email address/account
    and test submit again.
    I suggest reviewing this user guide also
    http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submissio
    n-notifications


    Please inform us if issue persist.
    Thanks.


    View this
    thread on browser Unsubscribe
    71d4bf5bddf5176f98f1b9&unsubscribe=> Thread
    1414625704
    ...
  • Profile Image
    JotForm Support

    Answered by KadeJM on October 30, 2014 at 01:31 PM

    Glad to see your original issue was resolved by Jonathan and you are most welcome.

    As for your new issue please follow the moved thread link.