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    Credit Card expiry date of users submitting to Paypal subscription based form

    Asked by andy_h on October 29, 2014 at 07:14 PM

    I have a subscription product and I am using paypal as the payment method.

    I want to be notified in advance of a credit card expiring so I can contact the customer in advance.

    At the moment I have included a field requesting the customers card expiry date - however is there any way of doing this without them haveing to enter this information twice?

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    JotForm Support

    Answered by Welvin on October 29, 2014 at 07:37 PM


    If the card is reaching its expiration date, Paypal will always notify the owner of the card and would ask to update it. I think you will also get notified about the preapproved payment status of the user.

    Unfortunately, we don't have a control of that information and there's no way in the integration to know and automatically get this data from the user.

    Thank you!