Connection Issues with Form

  • Profile Image
    atlanticparanormal
    Asked on September 20, 2011 at 03:27 PM

    Hello,

     

    It appears that you may still be experiencing some issues with the firewall.  Customer's and applicants can not submit my forms, they are getting 'Connection Reset' and 'Connection Error' when trying to submit the application on my website.  I have tried myself and get the same problem.  This has resulted in several LOST applications!!!!

    Now the user's have to go back and fill in everything ALL OVER again, which is NOT cool at all!

    People pay for this service that doesn't work 1/2 the time and that has issues?  That's why I haven't paid for it, cause if the FREE version doesn't work, what's to say that the paid version works at all?

    This needs to be fixed, ASAP!

    I'm extremely UNHAPPY!!!!!!!!!!!!!!!

     

    PS - I have taken the form off of my website, due to issues with the form.

  • Profile Image
    WebDEZN
    Answered on September 20, 2011 at 09:08 PM

    It does certainly seem like your form is no longer accessing JotForm to submit the form.

     

    Computer systems are never up 100% of the time.  So I am not as demanding as AtlanticParanormal, but I do have my limits and so do my clients.  It has been at least 5 hours since the first post indicating server failure.  That is starting to push my leinancy to the limit.

    I have a business to run and a reputation to uphold.  I will advise all my clients to pull their free and paid jotForms if this continues on much longer.

  • Profile Image
    brx250
    Answered on September 21, 2011 at 12:05 AM

    Hi there,

    We do apologize for any inconvenience this has caused you.

    I've tried replicating your issues on our end, and everything seems to be fine. Have you tried clearing your DNS cache? We had to change our DNS IP addresses because of DDoS attacks. The old IP address is probably cached on your end. Until your DNS cache is cleared, you can use www.jotform.net to access your account and to link your forms. While for HTTPS/SSL connections, you can now utilize either https:www.jotform.com or https://secure.jotform.com.

    Please inform us for any updates, so that we can provide further assistance regarding your issue. Thank you and we really appreciate your patience with us.

    _____________________________________________    

    Albert  | JotForm Support  

  • Profile Image
    atlanticparanormal
    Answered on September 21, 2011 at 12:15 AM

    Your previous statement would be incorrect, due to the fact that I have brand new people visiting my website that have never been to my website before that are encountering this issue.  So, it's NOT just with me.

  • Profile Image
    brx250
    Answered on September 21, 2011 at 12:50 AM

    Hi,

    If not the cache, it might have been the change in Firewall on our data center. However, we've learned that the problem was a faulty switch. Please clear your cache and try to visit the form again, everything should be working fine now. Again, we would appreciate any updates regarding your issue.

    We will be waiting for your response, thank you.

    _____________________________________________    

    Albert  | Jot Form  Support