- lbporterAsked on October 30, 2014 at 02:01 AM
Question. I have been using the widget "Short Scrollable Terms" and love it as it is exactly what I need, however, recently it started showing the message "502 Bad Gateway" so I had to delete it. I've noticed that if I enter more than a paragraph into it then it gives me this same message. There are a few alternatives but they are not at all what I need - 1 gives a URL Link and the other collapses the form and expands it to its full size but it is very awkward to use.
Is there any way that the "Short Scrollable Terms" widget can be repaired to its former state of being able to collapse a typical size contract document?
This would be a huge help.
- JotForm SupportjonathanAnswered on October 30, 2014 at 07:35 AM
Can you please share to us which form to check this?
I checked both of your jotform on your account but there was no Short Scrollable Widget on them.
The demo jotform http://form.jotformpro.com/form/40401467692959? that have such widget seems to work fine.
Please try adding the widget back to your jotform and we will check the issue.
We will wait for your update.
- lbporterAnswered on October 30, 2014 at 12:18 PM
I have added the widget back into my Event Information Form/Contract. It is still reading the same error message. Please try to address this as soon as possible so that this is not visible to my customers.
- JotForm Supportashwin_dAnswered on October 30, 2014 at 01:40 PM
I'm sorry for the trouble caused to you.
I did check your form and I am able to replicate the issue you are having. The "Short Scrollable Terms" widget does display the "502 Bad Gateway" error message. Please check the screenshot below:
The issue seems to be caused because of the length of the "Content" you have added in your widget. Please try to reduce the text of the content you have added and that should resolve your issue. Please check the screenshot below:
I am anyway reporting it to our back end team. We will get back to you as soon as we have any update from them.
- lbporterAnswered on November 06, 2014 at 07:22 AM
Please give me an update on the previous problem as soon as possible with the "Short Scrollable Terms" widget - it will not allow me to include more than a very very brief contract length and the alternative widgets that serve this same purpose are very cumbersome which is why I strongly prefer to use this one.
Also,I am having a lot of customers report issues with not being able to submit my "Event Information Form/Contract." Below is one such statement from a customer among many. Please let me know how I can fix this as soon as possible:
I'm having problems filling out the form. Whenever i click "sumbit" for the event information form/ contract, it will not submit. I filled out all the necessary fields for the form and it still will not submit. can you please assist me in this problem.
- JotForm Supportashwin_dAnswered on November 06, 2014 at 08:47 AM
Unfortunately, we have not received any update from our back end team yet. Upon checking the bug report status, I found that one of our developer is already looking into this issue. We will get back to you as soon as we have any update from our back end team.
I am not sure if there could be any workaround available to solve this problem. One possibility could be to download the form's source code and add custom code to achieve something similar.
We would like to keep one topic per thread. I have moved your question related to submit button to a new thread and you will be answered here: http://www.jotform.com/answers/455126
- JotForm SupportwidgetsAnswered on December 03, 2014 at 02:12 AM
Hi, all of the 502 gateway error problems for this widget should be fixed. We recently updated our widget core to support longer options/text for this widget. Please confirm if it works from your end otherwise report back so that we can further investigate the problem.