- chassisplansAsked on October 30, 2014 at 08:57 AM
I have a form called 'SubPage Form' that is used throughout my site but can be seen in action at http://www.chassis-plans.com/military-lcd-monitors-and-rackmount-keyboards.html. When I hit [submit], I am directed to a second page with just a captcha on it.
How do I get rid of the captcha page. Many of my customers are defense or military and their security protocols won't let captchas show.
I had worked with you previously to get rid of the captcha but they seem to have come back.
The form 'Home Page Form' doesn't go to a captcha page. But in looking around, forms I use on other pages such as the 'CCX/CCI Form' do plus others. See http://www.chassis-plans.com/Rackmount-Keyboard-Displays/CCX_Rackmount_LCD_Keyboard.htm for the 'CCX/CCI Form'.
- ShadaeAnswered on October 30, 2014 at 09:15 AM
A work-around was provided to resolve this issue, that involved you making slight changes to your code. After reviewing your webpages provided, I am not seeing where the changes have been made. Here is the work-around previously provided:
Since you have embedded two different form source code on your page, it is possible that their captcha code would conflict to each other. To fixed it, hopefully, please find the following codes on your form source code. This usually found at the end part of your form source code.
<input type="hidden" id="simple_spc" name="simple_spc" value="30886986316974" />
document.getElementById("si" + "mple" + "_spc").value = "30886986316974-30886986316974";
And then replace every _spc with _spc1 or just append 1 so it became like this:
<input type="hidden" id="simple_spc1" name="simple_spc1" value="30886986316974" />
document.getElementById("si" + "mple" + "_spc1").value = "30886986316974-30886986316974";
For the 2nd form source code, you can use _spc2. Just do the same steps.
If you are still experiencing an issue when trying this work-around. Please embed your form using the iFrame code. How to Get iFrame Code
I hope this helps! Please inform us if you need further assistance.